Managing VM/CMS Systems for User Effectiveness

in this paper is a computing center management methodology based on the premise that the computer user's time and work product are valuable. Experience in the use of interactive systems in a research environment from 1965 to the present time is presented. Current user experience and management of VMI CMS are emphasized. The use of computers as tools for extending users' powers of memory and logic and the development of new methods of managing VMICMS are discussed in detail. and the necessary changes in viewpoint needed to manage interactive computing services effectively for the user community. (We use the familiar name " Yorktown " throughout this paper.) Computer users at Yorktown have available a variety of computing services. VMi370 is provided on two seven-megabyte Systed370 Model 168's, one of which has an Attached Processor. MVS, i.e., OSIVSZ, together with the Time Sharing Option (TSO) is provided on an eight-megabyte System/ 370 Model 168-3. Employees at Yorktown are urged to use these computing facilities to do creative and innovative work. Administrative personnel, as well as scientists, use computers where it is cost-effective for them to do so. Since nearly all computing services are accessed interactively from terminals in users' offices, terminal rooms, or, in some cases, home terminals, we have attempted to develop management policies and practices that make interactive computing services more effective for the user. is permitted without payment of royalty provided that (1) each reproduction is done without alteration and (2) the Journal reference and IBM copyright notice are included on the first page. The title and abstract may be used without further permission in computer-based and other information-service systems. Permission to republish other excerpts should be obtained from the Editor.